Complaints Procedure

If you are unsatisfied with the service you have received please contact:
Customer Support Team

Email: support@cloudbuy.com (Please make the email subject line as follows: Official Complaint)

Phone: 0118 963 7052

You will receive an acknowledgement your complaint and we will send you a ticket/complaint number within 1 working day. Your complaint will be investigated and replied to within 5 working days.

Once you have a response from our Customer support team, if you remain unsatisfied with our attempts to resolve the issue, you can contact Nominet on the following link: http://www.nominet.org.uk/registrants/maintain/complaints/

Abuse Reporting Procedure

Please help us by reporting any abuse you spot, which you believe has come from the cloudBuy systems or servers by contacting the Customer Support Team

Email: support@cloudbuy.com   (Please make the email subject line as follows: Abuse Report)

Phone: 0118 963 7052

You will receive an acknowledgement of you report and we will send you a ticket/complaint number within 1 working day.

Your report will be immediately investigated.

We have the following privacy seals:

• Data Protection Act 2018  and GDPR: cloudBuy (previously know as @UKPLC) is registered under the Data Protection Act 2018  and GDPR. Registration Number: Z7685806 Date Registered: 10-FEB-2003

For more information, please visit https://ico.org.uk/

P3P policies declare the data they collect in groups (also referred to as 'statements'). This policy contains 2 data groups. The data practices of each group will be explained separately.

We collect the following information:

• Full IP address

At the user's option, we may also collect the following data:

• HTTP cookies
• User's Name
• Home mailing address
• Home e-mail address
• Organization Name
• Mailing address
• Telephone Number
• Fax Number
• Email Address
• Home Page Address

This data will be used for the following purposes:

• Completion and support of the current activity.
• Historical preservation.

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:

• Delivery services.

The following explanation is provided for why this data is collected:

We collect the following information:

• Organization Name
• Mailing address
• Telephone Number
• Fax Number
• Email Address
• Home Page Address

This data will be used for the following purposes:

• Completion and support of the current activity.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

A Cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. It is then read when you visit other pages in the same website. A Cookie cannot read data off your hard disk or read Cookie files created by other sites. Cookies do not damage your system. For further information visit www.aboutcookies.org.

You can set your browser to refuse Cookies or to alert you to when a Cookie is being sent. For information about this look in your browser’s ‘help’ facility. The above Websites also tell you how to remove Cookies from your browser. If you choose not to accept our Cookies, some of the features of our Website may not work as well as we intend. We use Cookies for the purposes of system administration of our Website, to give us information about the number of visitors to different parts of our Website, to allow certain features of the web site to work, and to enhance your visit to our Website. 

The information contained in this website is for general information purposes only. The information is provided by cloudBuy and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of cloudBuy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, cloudBuy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Disclaimer for external links

Please note that by accessing external link you will leave the cloudBuy web site. We have a variety of links to our preferred partner’s sites and may display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites or third party advertisers, or for the way in which information about their users is treated. We are not authorized to make representations on their behalf and can not warrant or accept any liability for the content of these sites