Support Developer

An excellent opportunity has arisen for an entry level developer to join the cloudBuy plc team, one of the World’s leading providers of cloud based e-commerce solutions.

Based at our HQ in Aldermaston, Berkshire, your primary function will be troubleshooting issues/bugs/problems raised by the customer support team or the customer directly in management software.

You’ll be focused on meeting target resolution times as set out in our customer support document, providing timely progress updates while a resolution is being developed to the customer support team. Any technical updates need to be explained in a friendly and patient manner, so this information can then be passed onto the customer.

You’ll need a positive attitude for finding a resolution to a problem and to be able to identify if the problem requires an escalation to the development team manager.

As part of our focus on continuous improvements you’ll be finding enhancements to the tools that customers are using on a daily basis and ensuring these tools are up to date and fit for purpose.

A key part of the role will be decreasing the need for customers to have to report part of the system are causing an error.

As your skills develop, you’ll be able to get more involved with project development.

Qualifications:

  • Degree in Computer Science, Physics or Maths to at least 2:1 class and/or 1-2 year professional experience in web development.
  • Our cloud platform makes use of many technologies, but candidates must be proficient with some of the following: .Net (C# in particular), SQL (MS SQL Server in particular), JavaScript, HTML, CSS.
  • Good communication skills, both written and verbal.
  • The ability to explain technical concepts in a friendly and patient manner to members of the customer support, which can then be passed to the customer.
  • You will be a great team player, with a willingness to learn and the ability to solve problems.
  • You will pay great attention to detail and have a proven ability to get things done.

The cloudBuy customer support team is a customer-orientated team, meeting SLAs and providing great customer support is what we love to do. Having dedicated support developers is key to us being successful and, if you love delivering value through your coding, this is the role for you.

Salary £20k - £24k depending on experience.

To take advantage of this exciting opportunity, apply now.

We are an equal opportunities employer and welcome applications from all suitably qualified and experienced candidates irrespective of race, gender, age, sexual orientation or disability 

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